Terms & conditions.

By accessing and using the services provided by SIDRA CORE SDN BHD ("we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

SIDRA CORE provides custom software development services including professional website development, custom management systems, mobile application development (iOS & Android), payment integration services, and software consultation and maintenance.

Each project undertaken by SIDRA CORE will be governed by a separate project agreement that outlines specific deliverables, timelines, and payment terms. These Terms and Conditions supplement any project-specific agreements.

Payment terms will be specified in individual project agreements. Generally: a deposit may be required before project commencement. Payment milestones will be clearly defined. Final payment is due upon project completion. All prices are in Malaysian Ringgit (MYR) unless otherwise specified.

Our refund policy is designed to be fair to both parties.

Before project commencement: full refund of deposit if the project has not started.

During development: partial refund may be provided, minus costs for work already completed.

After delivery: no refunds will be issued once the project has been delivered and approved by the client.

Subscription services: refunds for subscription-based services will be prorated based on unused service period.

To request a refund, please contact us at contact@sidracore.com with your project details.

Upon full payment, clients receive full ownership of the custom software developed for them. SIDRA CORE retains the right to showcase completed projects in our portfolio unless otherwise agreed upon.

Both parties agree to maintain the confidentiality of any proprietary information shared during the course of the project. This obligation continues even after project completion.

We provide a warranty period for bug fixes as specified in individual project agreements. Extended support and maintenance services are available through separate agreements.

SIDRA CORE's liability for any claims arising from our services shall not exceed the total amount paid by the client for the specific project in question.

Either party may terminate a project agreement with written notice as specified in the individual project agreement. Fees for work completed up to the termination date remain payable.

These Terms and Conditions are governed by the laws of Malaysia. Any disputes shall be resolved in the courts of Malaysia.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.